Returns Policy

WHAT can be returned?
All RVHouse products can be returned, but there are some restrictions

Items to be returned must be intact in the original packaging and the item must not have been damaged, used, altered or modified in anyway, as this will void the return agreement  

WHEN do items need to be returned by?
Within 14 Days of reciept of the item

WHERE do items need to be returned to?
RVHouse Returns

9 Old Shop Road Bullyard QLD 4671

HOW do customers return items?
If an item is to be RETURNED this must be approved by RVHouse  

Please email me to arrange a return to: [email protected] the subject line containing the word "Return" and the eBay item or our web store invoice number along with your Full Name

SHIPPING for returns?
Are original shipping rates refundable?

Short answer is NO

The customer in most cases pays for the return shipping, unless

The item is:

damaged in transit, incorrect parts are sent or is covered by the warranty

RVHouse will not accept COD on returns

CREDIT for returns?
Refund of the purchase price less the original postage costs, and selling Fees where charged.

Restocking Fee

RVHouse charges a 20% restocking fee on all items shipped via Australia Post and a 30% restocking fee on all items shipped via othe courier services

Instore return option?
We do not have an instore returns option at this time..

Packing materials?
Do items need to be in orginal packaging for returns?

Yes items for return must be in the original packaging